Return And Refund

Last Updated: July 14, 2026

At The Packaging Boxes Australia, every order is custom-manufactured according to the artwork, dimensions, and specifications approved by the customer. Since each product is made specifically for individual requirements, returns and refunds are limited. However, we are committed to resolving genuine issues caused by manufacturing or printing errors.

Company Information

Company Name: The Packaging Boxes Australia
Company Number: 1542981
Website: thepackagingboxes.com.au
Email: sales@thepackagingboxes.com.au

Return and Refund Policy

Please inspect your order carefully upon delivery.

If you believe your order contains a manufacturing defect, printing error, or does not match the approved specifications, you must contact us within 3 business days of receiving the order.

To help us review your claim, please provide:

• Your order number

• A clear description of the issue

• Clear photographs or videos showing the problem

• Any other supporting information requested by our team

Our quality assurance team will review the claim and determine whether the issue resulted from our manufacturing or printing process.

If the issue is confirmed to be the responsibility of The Packaging Boxes Australia, we will provide an appropriate solution. This may include a replacement or reprint of the affected products.

As all products are custom-made, refunds are generally not available where a replacement or reprint can reasonably resolve the issue.

If requested, the complete affected order must be returned within 7 business days after the claim has been approved. Unless otherwise agreed, the customer will be responsible for the return shipping costs.

Customer Responsibility

The Packaging Boxes Australia is not responsible for errors resulting from customer-approved artwork or specifications, including:

• Incorrect spelling or grammar

• Incorrect design content

• Incorrect colours

• Incorrect dimensions

• Incorrect contact or product information

• Other details approved before production

Customers are responsible for carefully reviewing and approving all artwork, proofs, dimensions, colours, and specifications before production begins.

If a refund is requested for a reason unrelated to a manufacturing or printing defect, any approved refund may be subject to deductions for:

• Artwork preparation

• Design work already completed

• Production setup

• Administrative costs

• Shipping charges

If an order is cancelled after artwork approval but before production begins, The Packaging Boxes Australia may deduct up to 30% of the order value to cover design, artwork preparation, and setup costs.

Once production has started, cancellation, return, or refund requests cannot normally be accepted.

Contact Us

For questions about a return, replacement, reprint, or refund, please contact our customer support team.

Email: sales@thepackagingboxes.com.au
Website: thepackagingboxes.com.au

Please include your order number and supporting information so our team can review your request and respond promptly.