Privacy Policy

Last Updated: July 14, 2026

The Packaging Boxes Australia respects your privacy and is committed to protecting the personal information you provide to us.

We only collect information that is reasonably required to process orders, prepare quotations, provide customer support, operate our website, and improve our products and services. We do not sell or rent your personal information to third parties.

Company Information

Company Name: The Packaging Boxes Australia
Company Number: 1542981
Website: thepackagingboxes.com.au
Email: sales@thepackagingboxes.com.au

Information We Collect

When you visit our website, request a quotation, contact our team, or place an order, we may collect the following information:

• Your full name

• Email address

• Phone number

• Billing address

• Shipping or delivery address

• Company information, where applicable

• Artwork files

• Packaging dimensions and specifications

• Product and order requirements

• Payment and transaction information

• IP address

• Browser and device information

• Website activity and cookie data

• Messages and enquiries sent to our team

We collect this information to manage your order and provide a better experience when you use our website or services.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Prepare quotations

• Process and confirm orders

• Review artwork and packaging specifications

• Arrange printing and production

• Process payments securely

• Organise shipping and delivery

• Provide customer support

• Send order and production updates

• Maintain business and transaction records

• Improve our website, products, and services

• Prevent fraudulent or unauthorised activity

• Meet legal and regulatory obligations

• Send promotional communications where permitted

You may unsubscribe from promotional emails at any time by using the unsubscribe option in the email or contacting our team.

We do not sell, trade, or rent customer information.

Sharing Your Information

We may share limited personal information with trusted third parties when it is necessary to provide our products or services.

These third parties may include:

• Payment service providers

• Banks and card-processing companies

• Printing and production partners

• Delivery and courier companies

• Website hosting and technology providers

• Professional advisers

• Government or legal authorities where required by law

We only provide the information reasonably required for the third party to complete its role.

Our service providers are expected to handle personal information securely and only use it for the agreed purpose.

Payment Information

Payments may be processed through secure third-party payment providers.

The Packaging Boxes Australia may not directly store complete card or banking details. Payment providers process this information according to their own privacy and security practices.

Customers should review the privacy policies of the relevant payment provider when completing a transaction.

Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against:

• Unauthorised access

• Misuse

• Loss

• Disclosure

• Alteration

• Destruction

Access to customer information is limited to authorised staff and service providers who require it to perform their duties.

Although we take reasonable precautions, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably required to:

• Process and complete an order

• Provide ongoing customer support

• Maintain business and financial records

• Resolve complaints or disputes

• Meet tax, accounting, and legal obligations

• Prevent fraudulent activity

Information that is no longer reasonably required may be securely deleted or anonymised, subject to applicable record-keeping requirements.

Cookies

The Packaging Boxes Australia website may use cookies and similar technologies to support website functionality and improve the browsing experience.

Cookies may help us:

• Remember visitor preferences

• Maintain website functions

• Understand how visitors use our website

• Analyse website traffic

• Improve website speed and performance

• Support marketing and advertising activities

You can block, disable, or delete cookies through your browser settings. However, disabling cookies may affect the operation of certain website features.

Third-Party Websites

Our website may contain links to websites operated by third parties.

The Packaging Boxes Australia does not control these websites and is not responsible for their content, security, or privacy practices.

We recommend reviewing the privacy policy of an external website before providing personal information.

Marketing Communications

We may send information about our products, promotions, or services where you have provided consent or where such communication is otherwise permitted.

You can stop receiving promotional communications at any time by:

• Selecting the unsubscribe link in an email

• Contacting our customer support team

• Emailing sales@thepackagingboxes.com.au

Unsubscribing from promotional messages will not prevent us from sending essential communications relating to quotations, payments, production, orders, or delivery.

Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete, or out of date.

We may need to verify your identity before processing an access or correction request. In some circumstances, access may be restricted where permitted or required by law.

Business Changes

If The Packaging Boxes Australia is sold, merged, reorganised, or transferred to another business, customer information may be included among the transferred business assets.

Any personal information transferred as part of such a transaction will remain subject to appropriate privacy and confidentiality protections.

Children’s Privacy

Our website and services are not directed towards children under the age of 13.

We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change.

The updated policy will be published on this page with a revised “Last Updated” date. Changes will take effect when the updated policy is posted on our website.

Contact Us

For questions about this Privacy Policy, the information we hold, or how your personal information is handled, please contact us.

The Packaging Boxes Australia
Company Number: 1542981
Website: thepackagingboxes.com.au
Email: sales@thepackagingboxes.com.au